Returns & Exchanges
At Dr Pen, we stand behind the quality of our skincare devices and offer a 30-day return window for products in their original, unopened packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your refund or exchange.
Initiate Your Request
Contact our dedicated support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused device and all original accessories in the original box, ensuring the RMA number is clearly marked on the exterior.
Ship to Our Warehouse
Send your package via a tracked shipping service to the address provided by our support team to ensure safe delivery and processing.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing